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Shipping Policy

At this time we use Australia Post for shipping our products worldwide (except for very large purchases, when we will arrange alternate shipping methods with you). We can ship to almost any destination in the world.

Shipping Costs:
Shipping costs vary depending on your destination and preferred shipping method. These costs will be calculated automatically for you.

Delivery Time:
We will endeavor to process your order and have it dispatched within 48 hours of receiving it.

Taxes and Duties:
Some countries outside Australia may impose import duties or taxes. Any additional taxes, tariffs or shipping/handling expenses incurred upon receipt of your order are the responsibility of the customer. If you are unsure whether there are any import duties or taxes in your country, you should enquire at your local customs department.

Satisfaction Guarantee:
We guarantee the quality of all our products. If you are not entirely satisfied with your order, you may return it within 7 days for a credit or refund. For our full policy statement on returning any of our products please read our Returns Policy.

Unforeseen Delays:
The Internet is a global network that is not maintained by any one entity. It is possible to experience outages and delays on the Internet beyond the control or knowledge of Aromae. We will strive to inform customers of possible delays; however we cannot offer any guarantees nor accept any liabilities or consequences caused by circumstances beyond our control.

Questions on our shipping policy may be addressed to [email protected]