Order FAQs
Q. Do you offer different pack sizes of essential oils?
A. Yes. We also offer 120ml, 500ml & 1kg sizes for most essential oils. For special pricing please let us know the size you require service@aromae.com.au . Larger pack sizes for Massage Oils are also available.
Q. Do you offer larger quantity discounts?
A. Yes. For special pricing please email us the products and quantities you require – service@aromae.com.au
Q. What payment methods does Aromae Essentials Online accept?
A. Credit Card…
Visa, MasterCard and American Express via PayPal Secure Site
Direct Deposit…
Bank: Westpac
Account Name: Aromae Essentials
BSB: 033132
Account Number: 196229
Cheque or Money Order…
Send to:
Aromae Essentials
P.O. Box 8124
Camberwell North
Victoria. 3124
Cash
Do not post cash. If we are able to hand-deliver your order this may be possible, you can ask our Service Centre service@aromae.com.au
Q. Does Aromae Essentials have a refund & return policy?
A. We stand by the quality of all the products we sell. If you are not happy with your purchase, contact us immediately; you may return the products for refund or exchange. Check your delivery immediately - if you find a discrepancy please report it within 7 days of receiving your order.
Q. How secure is the Aromae web site?
A. We use only the latest security via PayPal’s Secure Payment System. Your information is protected by SSL with an encryption of 128 bits (the highest level commercially available). This means that not even we see your card details – that’s how secure paying for your order is. PayPal processes your payment electronically and automatically notifies us of your payment. The Cart System simultaneously sends your order to our Service Centre.
Q. How long does it take to get my order?
A. Usually less than a week depending on where you are. We pride ourselves on our fast delivery times. Most orders ship within 48 hours of your order!
Q. Is there a minimum order?
A. No, you can order whatever you need.
Q. Is GST included in the price?
A. Yes all prices listed include GST.
Q. Is Freight included in the price?
A. No, freight is calculated on weight and delivery location.
Q. Can you send my order by post?
A. Yes. The majority of our orders are delivered via Australia Post.
Q. Can I order just a single bottle?
A. Yes. You can order any quantity but postage is more cost effective over 3 or more products.
Q. Can I get samples?
A. Yes but charges may apply.
Q. Can I pay on delivery?
A. No, all orders must be paid for before delivery. (14 day accounts are available for some resellers, to apply for an account email us your A.B.N. [Australian Business Number] and business details.)
Product FAQs
Q. What are essential oils?
A. Essential Oils are naturally occurring oils obtained by steam distillation or cold pressing. These oils contain the characteristic aroma of the plant they come from. Our pure oils have not been diluted or changed with chemicals or other additives. Plants from a specific region may produce a fragrance that differs from the same species grown in a different country - for instance; soil acidity in one country can be very different to that in another; so one plant, grown in one place may carry different characteristics even though it is exactly the same species.
Q. How do I know if an essential oil is good quality?
A. A reputable supplier of essential oils will always be able to supply further information if you ask for more details. Also, good quality products are almost always labelled with a botanical (Latin) name of the plant and in most cases the part of the plant the oil is derived from.
Q. Is there anything added to Aromae Essential Oils?
A. No. Our essential oils are most often steam distilled from plants to extract the oils and are extremely concentrated. We do not dilute these oils, with the exception of Jasmine and Rose, which are blended with Pure Jojoba Oil, for affordability. Unlike other suppliers, our Jasmine and Rose are both 5% in Jojoba - not 3%!
Q. How long do essential oils last?
A. This depends on the essential oil. Base-note oils (like Sandalwood) will last longer than a mid-note oils (such as Lavender), which in turn last longer than a top-note oils (Peppermint, citrus oils).
Q. Are Aromae products environmentally sensitive?
A. Yes. Our products are all sourced from sustainably managed plantations.
Q. Are Aromae products tested on animals?
A. No. Our products are all sourced from ethically responsible sources. 
Q. How standard are Essential Oils?
A. Essential Oils will vary slightly from season to season. We do not add chemicals to the oils to change what naturally occurs.
Q. Can I use Aromae Oils on the skin?
A. Yes, some essential oils can be used this way. We suggest that you consult a health professional or aromatherapist for recommendations. There are also many well documented reference books about essential oils that you may also use.
Q. Are Aromae oils organic?
A. All of our oils are pure, of high grade and free from any chemicals or pesticides. Not all of the oils are certified organic. Organically certified products are available on request.
Usage FAQs
Q. How do I use essential oils safely?
A. It depends on what you want to use the essential oil for. Essential oils have their own characteristics that we recommend you consult a health professional about. If you plan to make your own essential recipes you should use a well researched reference book. We recommend the aromatherapy benefits of essential oils.
A. No. We do not recommend essential oils for internal consumption. Some essential oils can be toxic if ingested, others may be okay. If you have a question about the efficacy or a recommendation made by someone about such use of essential oils we recommend you contact your health professional first.
A. As often as you wish, it can depend on the size of the area you want to affect with the aroma, as well as your personal preference for atmosphere.
Q. What happens when the oil has finished vaporising?
A. Nothing will happen. Be aware that it can damage your vaporiser if it over heats with lack of water. Clean your vaporiser regularly, soap and water is sufficient.
Q. I can't smell the essential oil?
A. Check that the oil has not all vaporised. Due to the way our olfactory (sense of smell) system works you can become desensitised to certain smells, this is known as fade. You can change to a different oil and the sense will return.
Q. I’ve heard I shouldn’t use certain oils during pregnancy, is this true?
A. Yes. This usually applies to physically applying the oil to your body. Walking past a peppermint bush and smelling that probably won’t harm you – but if you want to use essential oils for a specific use while pregnant you should contact your health professional or an aromatherapist.
